Return & Refund Policy

Introduction
Home Flore Is Committed To Delivering Beautiful And High-Quality Furniture And Home Décor That Transforms Your Spaces. We Operate As A Trusted E-Commerce And Retail Platform Specializing In Premium Home And Lifestyle Products Across The UAE.

Our Promise
We Value Your Satisfaction And Strive To Ensure Every Purchase Meets Your Expectations. This Policy Outlines The Terms And Procedures For Returns, Refunds, And Replacements To Ensure Transparency And Ease Of Resolution.

Returns

Eligibility For Returns

Items Eligible For Returns Will Have This Indicated In Their Product Descriptions.
Customers Are Advised To Inspect Their Items Upon Delivery Carefully.
Products Must Be Unused, In Their Original Packaging, And Undamaged To Qualify For Return.

Return Timeframe

Returns Must Be Initiated Within 1 Day Of Receiving Your Order.
Requests Submitted Beyond This Timeframe May Not Qualify For A Return.

Initiating A Return

Contact Our Customer Care Team With Your Order Details And Reason For Return.
Once Approved, Our Team Will Arrange The Collection Of The Item(S) From Your Address.

Exceptions

Returned Items Without Original Packaging May Incur Additional Charges Or Rejection.

Refunds

Refund Processing

Refunds Are Processed After The Returned Item Is Received And Inspected At Our Warehouse.
For Online Payments, Refunds Will Be Credited Back To The Original Payment Method Within 5-7 Working Days.
Orders Paid Via Cash On Delivery Will Be Refunded As Store Credit, Usable For Future Purchases.

Damaged Or Defective Products

Any Damages Or Defects Must Be Reported On The Day Of Delivery.
Items Must Be Returned In Their Original Packaging To Be Eligible For A Refund Or Replacement.

Quality Concerns

If You Are Dissatisfied With The Quality Of Your Item, We Will Offer A Full Refund Or Provide A Replacement Of The Same Or Similar Model.
Replacements For The Same Issue Will Not Be Provided More Than Once.

Returning Damaged Items

Inspection On Delivery

Thoroughly Inspect All Items Upon Delivery.
Contact Us Immediately If You Notice Any Damage Or Defects.

Replacement Policy

Damaged Items Will Be Replaced Free Of Charge After Verification.
Accidental Damage Or Issues Due To Misuse Are Not Covered Under Our Policy.

Packaging Requirement

Items Must Be Returned In Their Original Packaging To Avoid Rejection Or Additional Fees.

Disclaimers

Delivery Service

Our Delivery Team Ensures Your Items Are Delivered To Your Doorstep.
While Packaging Removal May Be Requested, It Is Recommended To Retain The Original Packaging Until You Are Certain The Product Meets Your Expectations.

Liability

Home Flore Is Not Liable For Incidental Or Consequential Damages Arising From Misuse, Improper Installation, Or Negligence.

Customer Responsibility

Proper Installation And Adherence To Product Guidelines Are The Responsibility Of The Customer.

Contact Us

For Returns Or Refund Inquiries, Reach Out To Home Flore Customer Care At Support@Homeflore.Com Or Call Us At XXXXXX.