Terms of Service

1. Introduction

Home Flore FZE ("We", "Us", Or "Our") Is A Business Operating In The United Arab Emirates. Through Our Online Platform, We Offer Home And Lifestyle Products To Customers Within The UAE. These Terms And Conditions Govern Your Use Of Our Services, Website, And Any Related Mobile Applications. By Accessing Our Website Or Making A Purchase, You Acknowledge That You Have Read, Understood, And Agree To Be Bound By These Terms.

2. Service Eligibility And Account Management

• You Must Be At Least 18 Years Old To Use Our Services
• Valid Identification May Be Required For Certain Transactions
• You Must Provide Accurate, Current Personal Information Including:
  • Full Legal Name
  • Valid Email Address
  • Current Physical Address
  • Valid Phone Number
• We Reserve The Right To Refuse Service At Our Discretion
• Commercial Purchases Require Prior Authorization
• Multiple Accounts For The Same User Are Not Permitted

3. Online Store Policies And Ordering

• All Prices Are Displayed In UAE Dirhams (AED)
• Prices May Change Without Prior Notice
• Orders Are Subject To:
  • Stock Availability
  • Payment Verification
  • Order Verification
  • Delivery Zone Confirmation
• We Reserve The Right To:
  • Limit Order Quantities
  • Cancel Suspicious Orders
  • Refuse Service To Resellers
• Payment Is Required At Time Of Order Placement
• Payment Methods Include:
  • Major Credit Cards (Visa, Mastercard)
  • Debit Cards
  • Online Banking
  • Cash On Delivery (Subject To Limits)
• Orders May Be Canceled If Payment Is Not Authorized

4. Pricing And Promotions

• All Prices Are Inclusive Of VAT Where Applicable
• Promotional Codes:
  • Must Be Valid And Current
  • Cannot Be Combined Unless Specified
  • May Have Minimum Purchase Requirements
  • May Exclude Certain Products
• Sale Prices Are Valid Only During Specified Periods
• Pricing Errors Will Be Corrected If Discovered

5. Product Information And Availability

• Product Descriptions And Images Are For Reference
• Colors May Vary Due To Display Settings
• Dimensions Are Approximate
• Stock Availability Is Updated Regularly But Not In Real-Time
• We Reserve The Right To:
  • Discontinue Products
  • Modify Product Specifications
  • Limit Quantities Available For Purchase

6. Shipping And Delivery

• Delivery Service Available Throughout UAE
• Delivery Timeframes:
  • Standard Delivery: 3-5 Working Days
  • Express Delivery: 1-2 Working Days (Where Available)
• Additional Fees Apply For:
  • Express Delivery
  • Remote Locations
  • Heavy Or Bulky Items
• Customer Must:
  • Provide Accurate Delivery Information
  • Be Available To Receive Delivery
  • Inspect Items Upon Delivery
• Rescheduling Fees May Apply For Failed Deliveries

7. Returns And Refunds

• Return Requests Must Be Made Within 7 Days Of Delivery
• Products Must Be:
  • Unused
  • In Original Packaging
  • With Original Tags/Labels
  • Accompanied By Proof Of Purchase
• Refunds Will Be Processed:
  • Within 14 Working Days
  • Through Original Payment Method
• Return Shipping Costs Borne By Customer Unless:
  • Item Received Damaged
  • Wrong Item Delivered
  • Product Defective On Arrival

8. Privacy And Data Security

• We Collect And Process Data As Per UAE Law
• Customer Information Is:
  • Encrypted During Transmission
  • Stored Securely
  • Used Only For Order Processing And Service Improvement
• Third-Party Sharing Limited To:
  • Payment Processors
  • Delivery Partners
  • Service Providers
• Marketing Communications:
  • Opt-In Required
  • Unsubscribe Option Available

9. Product Warranty

• Manufacturer Warranty Applies Where Applicable
• Warranty Claims Require:
  • Original Proof Of Purchase
  • Product Serial Number
  • Description Of Defect
• Warranty Does Not Cover:
  • Normal Wear And Tear
  • Misuse Or Abuse
  • Unauthorized Modifications
  • Accident Damage

10. Customer Support

• Support Available:
  • Email: [Your Support Email]
  • Phone: [Your Support Phone]
  • Working Hours: [Your Working Hours]
• Response Time:
  • Emails: Within 24 Hours
  • Phone: During Business Hours
  • Emergency Support: [If Applicable]